Refund Policy

1. Activation Fee (₹706.82)

• Refund within 7 days: If you are unable to use the Service due to a technical issue on our end that we cannot resolve, you are eligible for a full refund within 7 days of payment.
• No refund after 7 days: The activation fee is non-refundable after 7 days as the Service has been delivered and your 30-day free period has begun.
• Change of mind: Not eligible for refund after account activation.

2. Monthly Subscription (₹116.82/month)

• Monthly charges are non-refundable once the billing cycle has started.
• You may cancel anytime from your dashboard — cancellation takes effect at end of current billing period.
• No partial refunds for unused days in a billing period.
• If a payment was charged in error (e.g., double charge), we will refund the extra amount within 5 business days.

3. Failed Payments

• If your payment failed but amount was debited, it will be automatically refunded by Razorpay/your bank within 5–7 business days.
• Contact us at support@mydgid.com with your payment ID if this doesn't happen.

4. How to Request a Refund

Email us at support@mydgid.com with:

• Your registered email address
• Razorpay Payment ID (from your GST invoice)
• Reason for refund request

We will respond within 2 business days. Approved refunds are processed within 5–7 business days to original payment method.

5. GST on Refunds

Refunds will be processed for the full amount paid including GST. A credit note will be issued as required under GST regulations.

6. Contact

Girijee Tech Innovation Private Limited · CIN: U62011WB2025PTC284555
Email: support@mydgid.com