Refund Policy

The Free Identity plan has no activation fee and no recurring billing. Since no payment is collected for the free plan, no refund applies to that plan.

• Paid subscription charges are generally non-refundable once the billing cycle starts and the service is available.
• If MYDGID has a verified technical issue that prevents access to paid features and cannot be resolved, we may approve a refund.
• No partial refund is promised for unused days after voluntary cancellation.
• Duplicate charges or clear billing mistakes are reviewed and corrected after payment verification.

If a payment fails but money is debited, Razorpay or the bank usually reverses it automatically. If it does not reverse within the expected banking window, contact support with the Razorpay payment reference.

Email support@mydgid.com with your registered email address, plan name, Razorpay payment ID or receipt reference, reason for the request and any screenshots or error details.

We aim to respond to refund review requests within 2 business days. Approved refunds are normally processed to the original payment method according to Razorpay and banking timelines.