What should I include in a MYDGID support request?

Include your registered email, username, page link, payment reference if available, and a clear description of the issue. This helps support route your request faster.

Which support channel is fastest?

WhatsApp is usually fastest for setup, publishing and payment questions. Email is better for detailed account, billing and document-based requests.

Can MYDGID help with landing pages and event pages?

Yes. Support can help you understand profile publishing, landing page setup, event page setup, plan limits and launch readiness.

When will MYDGID reply to contact messages?

Most messages are reviewed within 24 hours on working days. Urgent account, billing and technical issues are prioritised.

Support Desk

Need help with your MYDGID setup?

Reach us for account access, profile publishing, digital identity setup, payment questions, landing pages, event pages and launch readiness.

MYDGID support helps users build trust before the first meeting

WhatsApp Support

+91 82820 25159

Fastest for setup, publishing and payment questions.

Email Support

support@mydgid.com

For account, billing and detailed requests.

Response Window

Within 24 hours

Most support replies happen on working days.

Support Location

Hooghly, West Bengal, India

Digital-first support for MYDGID users.

Support Hours

Monday - Saturday9:00 AM - 7:00 PM IST

Sunday11:00 AM - 3:00 PM IST

Send us a message

Tell us what you need. Keep it clear and we will route it to the right support flow.

One clear support path for identity, pages and payments.

MYDGID support is organised around the real user journey: account access, profile publishing, QR sharing, plan limits, landing pages, event pages and payment help. A clear request helps us respond with the right next step instead of generic guidance.

Account and loginUse this path for access, password, email, username and verification questions.

Profile publishingShare your profile URL if the public identity page, QR, contact buttons or sections need review.

Billing and plansInclude payment reference, selected plan and renewal question for faster billing support.

What details help support reply faster?

Your registered email, MYDGID username, public link, device type and a short explanation of what happened are enough for most requests.

Can I ask before choosing a plan?

Yes. You can ask which plan fits a simple identity profile, premium profile, landing page, event page or business campaign workflow.

Can I report a payment issue here?

Yes. Use the payment or billing topic and include the Razorpay reference if you have it. MYDGID does not ask for card or UPI PIN details.

Can support review my public page?

Yes. Share the profile, landing page or event page link and mention what you want checked before publishing or sharing.