Last updated: May 2026
This policy applies to all MYDGID free and paid plans.
The Free Identity plan has no activation fee and no recurring billing. You do not need to cancel it to avoid charges. You may unpublish your identity profile or delete your account from the dashboard.
Paid plans renew monthly after a user selects a paid plan and completes Razorpay checkout. You may cancel a paid subscription from Dashboard -> Plan when billing is active.
| Item | Status After Cancellation |
|---|---|
| Identity URL (mydgid.com/username) | Reserved for your account |
| Free Identity profile | Can remain available within free plan limits |
| Paid features | Pause after the current billing period |
| Landing pages and event pages | May become hidden or read-only after paid access ends |
| Profile data and uploads | Preserved unless you delete your account |
| Reactivation | Available anytime by choosing a paid plan again |
Cancelling a paid subscription keeps your account and saved data intact. To permanently delete your account and data, use Dashboard -> Settings -> Delete Account. Account deletion is subject to a processing and recovery window.
For cancellation queries, email support@mydgid.com. We aim to respond within 1 business day.