SUBSCRIPTIONS
Cancellation Policy
Read how MYDGID cancellation works for Free Identity, paid plans, trials, renewals, dashboard controls and account data after subscription changes.
1. Free Identity Plan
The Free Identity plan has no activation fee and no recurring billing. You do not need to cancel it to avoid charges. You may unpublish supported content or request account deletion separately.
2. Paid Subscription Cancellation
Paid plans renew monthly after Razorpay subscription checkout. When billing is active, you may cancel from the dashboard plan/subscription area or contact support for assistance.
- No further renewal is charged after cancellation is confirmed.
- Paid features may remain active until the end of the current billing period.
- Saved profile data remains in your account unless you delete the account.
3. After Cancellation
| Item | After cancellation |
|---|---|
| MYDGID username | Reserved for your account while the account remains active. |
| Free Identity profile | May remain available within free-plan limits. |
| Paid sections, pages and limits | May pause, become hidden, or become read-only after paid access ends. |
| Reactivation | Available by choosing a paid plan again. |
4. Cancellation vs Account Deletion
Cancellation stops future paid renewal. Account deletion permanently removes account data according to the Data Deletion Policy. These are separate actions.
Need help with this policy?
Contact MYDGID support for account, billing, privacy, or security questions.
Contact Support